Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation VoC - Feedback & Analytics

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Deutschland – IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung – EUDI-Wallet Support Organisation VoC - Feedback & Analytics

🇩🇪 GermanyContracting authority: SPRIND GmbH - Bundesagentur für Sprunginnovationen

Estimated value

Not disclosed

Deadline

Jul 24, 2026

Published

Jun 25, 2026

Procedure

Open

Aufbau, Betrieb und kontinuierliche Weiterentwicklung eines integrierten VoC Feedback- und Analytics-Systems für die gesamte EUDI Wallet Support Organisation. Umfasst die Erhebung, Auswertung und Darstellung von B2C- und B2B-Feedback sowie operative Support-KPIs, Trendanalysen und automatisierter Mustererkennung.

Description shown in the original language of the notice.

CPV classification

72000000 — IT services: consulting, software development, Internet and support72225000 — System quality assurance assessment and review services72253000 — Helpdesk and support services

Official notice ↗

📊 Contracts in IT services: consulting, software development, Internet and support typically receive 3.4 bids. (1,215 contracts analysed)

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